Customer Service

FAQs

How do I place an order?
First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “buy now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page. If you would prefer to purchase from our Amazon store, just click the “Buy on Amazon” button on every product page. You can contact us by email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) if you have any questions.
How do I pay for my purchase?
We currently only accept Paypal payments. (What is PayPal?) You can log in to your Paypal account to pay. Or Pay by credit card and debit card via Paypal Express Checkout. Creating an account is not required.
How do I change or cancel my order after I’ve placed it?
In-stock items normally ship within 1-5 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order. To change or cancel your order, contact our Customer Service via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
How do you calculate your shipping and handling charges?
We offer free shipping and handling for orders within the Mainland UK.
What shipping options are available?
Usually, we use Front Door Package Delivery (e.g., UPS, DPD, DHL) to your delivery address. For some larger furniture items, we may also use Truck Delivery. If you need an expedited shipment, please send an email to our customer service with details, or or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We will get back to you as soon as possible.
Do you ship to PO Boxes, BFPO, Ireland or Shetland Islands?
Currenlty, we only ship to the Mainland UK. No Delivery to Isle of Man, Guernsey, Jersey, the Shetland Islands, and Ireland. No delivery to PO Box and BFPO (British Forces post office) addresses.
When will my order ship?
In-stock merchandise typically ships within 1–5 business days from the time an order is processed, via UPS, DPD or DHL. *Please note: Shipment dates on all orders are estimated, not guaranteed.
Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly. You can also contact our customer service via email to get one.
Do you charge sales tax?
20% sales tax is already included in item price. Please contact us via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) for additional questions or support.
How do I track my order?
After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location. You can track your order on our site here.
How can I return a product?
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
I created an account but forgot my password. How can I get my password or create a new one?
You can easily reset your password by clicking here. If you have any trouble, please send us an email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00).
How can I be removed from the email list?
Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.
Is your website secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.