FAQs
Placing an Order

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “buy now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.

If you would prefer to purchase from our Amazon store, just click the “Buy on Amazon” button on every product page.

You can contact us by email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) if you have any questions.

We currently only accept Paypal payments. (What is PayPal?)

You can log in to your Paypal account to pay.

In-stock items normally ship within 2-7 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.

To change or cancel your order, contact our Customer Service via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.

Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Shipping and Delivery

Free Standard Shipping within the mainland UK.


Usually, we use Front Door Package Delivery (e.g., DPD, UPS, DHL, Yodel, Hermes, or Tuffnel ) to your delivery address. For some larger furniture items, we may also use Truck Delivery.

If you need an expedited shipment, please send an email to our customer service with details, or or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We will get back to you as soon as possible.

Currenlty, we only ship to the Mainland UK.

No Delivery to Ireland, Isle of Man, Guernsey, Jersey, the Shetland Islands.

No delivery to PO Box and BFPO (British Forces post office) addresses.

In general, your order will be delivered by a third-party provider (e.g. DPD, DHL, UPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 3-10 days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.  

Product Information

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Taxes and Fees

20% sales tax is already included in item price. Please contact us via email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00) for additional questions or support.

Order Status

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order on our site here.

Returns and Exchanges

You have the right to cancel the order within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.

You will bear the direct cost of returning the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. For more details, please check our Return & Cancellation Policy.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Account Information

You can easily reset your password by clicking here. If you have any trouble, please send us an email or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00).

Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.

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